Installation Terms & Conditions

1. Payments
   • Instant payments are required and must be made either before or immediately after installation, as per the written agreement with the client.
   • No Certificate of Compliance (CoC) or warranty documents will be released until full payment is received.
2. Workmanship Warranty
   • A 5-year workmanship warranty is provided on limited systems only (as specified in the quotation or invoice).
   • This warranty covers only the quality of installation work and does not extend to product defects, misuse, or external damages.
3. Transportation Costs
   • All transportation, delivery, or collection costs are the responsibility of the client unless otherwise stated in writing.
4. Exclusions & Limitations
   • Inverter failures caused by power surges, incorrect usage, or internal component damage (“inverter blow up”) are not covered under warranty.
   • Manufacturer warranties on panels, batteries, and inverters apply separately and are subject to the respective manufacturer’s terms.
   • Any third-party interference, tampering, or unauthorised modifications will void all warranties.
5. Client Responsibilities
   • The client must ensure the installation site is safe, accessible, and compliant with basic requirements (roof structure, DB board space, etc.).
   • The client is responsible for ongoing system maintenance and must follow all operating instructions provided.
6. General
   • Solar Traders Africa (or appointed installers) will not be held liable for damages caused by grid instability, load shedding, lightning, or factors beyond reasonable control.
   • These Terms & Conditions apply to all installations unless superseded by a signed contract.