All refunds and returns enquiries can be done through our contacts below:
- Contact Us:
- 010 065 1882
- Unit 9, Barbeque Corner, 45 Dytchley Rd, Barbeque Downs, Midrand, 1684
- [email protected]
STANDARD PRODUCT WARRANTY. Seller warrants Products manufactured and sold by Seller will be in good working order in accordance with Seller’s standard specifications upon delivery to Customer, as follows:
2. The Standard warranty of the solar products and all the parts that make up the solar system which are the following: battery box (excluding the battery), controller, solar panel and the accessories source/s, are 15 months from date of manufacturing, or 12 months from date of commissioning and or first beneficial use.
3. If within the applicable warranty term, any component of the product shall be proved to the Seller’s satisfaction to be non-conforming, or if such Products become inoperable due to defects in materials or workmanship, such Product shall be repaired or replaced at Seller’s sole option.
4. Repair parts or replacement products may be new, remanufactured or refurbished, at Seller’s sole discretion. Corrective actions on any defective Products or Services covered by warranty shall be initiated by Seller within fourteen (14) business days of receipt of written notification of such defect from Buyer, unless prevented by a force majeure event, or by Buyer or any third party. With respect to defective hardware, if the Seller is unable to correct the defect or fails to deliver a substitute product within ninety (90) days after receipt of the defective hardware, Seller will provide Buyer with a pro rata refund.
5. Buyer shall cooperate with Seller as required to perform corrective actions. A defect is deemed to have been corrected when the repaired or replaced product is shipped to Buyer.
6. If a defect claimed by Buyer is not covered under the scope of this warranty, Buyer shall pay Seller for all work related to the research and identification of the defect according to Seller’s standard price list then in effect or, with respect to any work performed by a subcontractor, according to the rates charged by such subcontractor. If no defect is found, Buyer shall pay troubleshooting costs in the amount of R250-00 per incident or per system.
7. Extended warranties of up to two, four, six or twelve years for the Solar Powered systems may be purchased within 15 months from date of manufacturing, or 12 months from date of commissioning and or first beneficial use.
8. As specified by Seller, costs of all or part of inbound and outbound shipping costs for products covered by warranty may be covered by Seller. Buyers who fail to return the defective unit within 90 days, will be charged for the replacement unit in full.
The following events are not covered by warranty:
Failure of Buyer or an installer to follow Seller’s installation, operation or maintenance instructions;
Repair, modification or movement of the Product by Buyer or anyone other than Seller or its authorized representative, or incorrect attachment to other products not provided by Seller;
Attachment of any other product not provided by seller to the product;
Damage resulting from power surges and acts of nature, including but not limited to storms, lightning, overvoltage, fire, flood, pests, or other events outside of Seller’s control;
Damage resulting from abuse, misuse, negligence, accident, action of third parties, improper or noncompliant use or operation, including inadequate ventilation and circulation, improper installation, commissioning, start up, maintenance, or storage, excessive pollution, dirt or dust intrusion into the Product, or installation not in compliance with the product’s environmental rating.
abnormal or unintended use;
damage during transportation;
normal wear and tear;
damage resulting from failure to properly maintain the Products, or from unauthorized repairs or repair attempts;
Labor, installation, removal, transportation, or reinstallation of components for warranty service or any other expenses that may be incurred in connection with repair or replacement of a Product, including, but not limited to, costs related to unusual installation conditions, including impediments to access (including inadequate elevator access), rental of special tools or removal or installation of parts necessary to mount or remove the Product;
temporary loss of power or production (including any rebate, refund, or other benefit associated therewith);
consumable components of any Product, including but not limited to fuses, and batteries;
aspects of any Product not affecting its function, including but not limited to cosmetic aspects;
damage to equipment not manufactured by Seller or resulting from use with other products not provided by Seller, including External Facilities cannot be refunded or returned.
Costs arising from Buyer’s failure to provide Seller or its authorized representative with adequate access to the Products.
Buyer’s warranty rights may be assigned, without Seller’s consent, to any end user of the Products for the term of the remaining warranty period.
Any extension of the standard warranty must be specifically agreed to in writing by Seller and shall be at an additional cost to Buyer.
RETURNS. Return Material Authorization (RMA) Process
Refund Period May Take Up 30 working days to be processed and funds to appear in clients preffered bank account or can be used as store credit within 1 week after returning products to store.
Product that was customized are not returnable
