FAQ

• Yes, there will be an option to choose the type of credit card you’re using, e.g. Visa, Mastercard, or a store credit card. If your credit card processor isn’t listed in the box, the merchant doesn’t accept that type of credit card. You’ll have to use another type of credit. You’ll encounter this more often with American Express and Discover than Visa or Mastercard.
• Look at the credit card to verify that you’ve entered your name correctly. Then, enter your credit card information: the credit card number, expiration date, and security code. For Visa or Mastercard, the three-digit security code will be printed on the back of the card after the credit card number. If you’re using store credit, you will not be asked for a security code or any card for that matter, all that will be required is an instore visit with your ID or Passport to ensure that you are the only one who can use the credit.

• Payfast: You can pay using your credit or debit card online with no hussles. You can choose between Zapper, Instant pay or credit and cheque card payments.
• We also accept EFT payments into our FNB or ABSA accounts, howevever, products will not be released until funds have cleared into out account.
• When a purchase is made instore, we accept cash, eft, or you can swipe your credit or cheque card in our store.

• Yes, once you have purchased a product from you can return it, as long it is still in the box and unused.
• If there is damage on the specified product caused by client or if the product was customized in any way, we can no longer receive it back, but we can repair the product at a cost.

• Promo codes are alphanumeric codes that can be applied to online orders –  during the checkout stage of your online shopping.
• You can receive promo codes when you become a recurring buyer, if you have store credit or if there is a special that we are running.

• Warranties are not the same for every product, they differ in most cases because of the wide range of products carried by different suppliers.
• When you are not sure how long the warranty of a product is, you can always contact our support to help.

• Once products are packed and shipped from our store on the way to the clients adress, we issue out a tracking number with the specific courier service name as well in order to help the client to track their shipment and rest assured the order is on the way.
• A waybill receipt with dimensions and characteristics of your order will be sent to you as well.
• Once the courier arrives, you will sign off the waybill given to you by the courier to confirm that you have received your product.
• In any case by which your goods do not arrive to you, we will be liable to give you the same exact products, offer you store credit or an instant refund, although we would need 3 working days after maximum shipping time has passed to investigate the matter before any preoceedings. 

• Refunds may take up to 7-30 working days and store credit may take up to 7 working days before you can use it.
• Before we issue any refunds, exchanges or store credit, products have to be dropped off or shipped back in-store so they can go through a check for any defects that might have occured.
• If you wish to exchange a product that has not been used it will take up to 7 working days or less depending on stock availability. Used products take up to 14 working days or less depending on cause of defect.
• We do not exchange or refund any used products without any defects but simply because of change of mind.

• The shipping address allows the us to calculate your shipping price and update your purchase total via invoice system. Make sure you enter the address to where you want the order shipped, even if it’s different from the billing address where you receive your credit card statements. You will also usually be given options and pricing for various shipping types.
• Some Products do not have a shipping charge at all, so you would have to enquire before making a purchase online.
• We only deliver across South Africa and it may take only 1-4 working days. Maximum delivery time due to unforseen circumstances is 8 working days.

We offer our after sales service through 3 different mechanisms.

1. Technical Support

• We understand that some installers find it hard or may not understand some of our systems, so we have trained technical support that can help via telphone or callout within our parameters.

2. 24/7 WhatsApp Line

• You can ask as many questions as you like via whatsapp 24/7 and one of our agents will assist accordingly at any time of the day.

3. Installation Warranty

• If you purchase and use one of our installers to connect and mount the system for you, you will receive a 2 year installation warranty from us. That will guarantee that if any problem occurs on your system the installer will come out and assist you free of charge within that period.